3D PRINTING SERVICE DELIVERY & SHIPPING

I. When will my order be processed?

All orders are processed after:

  • Final confirmation of 3D files and technical requirements
  • Quotation approval
  • Payment (or agreed deposit) is received

Processing time depends on the project complexity and technology:

  • Rapid prototyping (SLA / SLS / MJF): typically 1–3 working days
  • Functional parts / complex assemblies: 3–7 working days
  • Metal parts (SLM): 5–10 working days (including post-processing)

Once production is completed, your order will be prepared for shipment immediately.

II. How long will it take to receive my order?

Delivery time depends on the shipping method:

  • Air Shipping (DDP): approx. 3–7 working days
  • Sea Shipping (DDP): approx. 20–30 working days

Note: Delivery time starts after production is completed.

For urgent projects, we recommend air shipping to ensure faster delivery.

III. Will I be charged with customs and taxes?

For most international shipments, we provide DDP (Delivered Duty Paid) service:

  • All import duties, customs clearance, and taxes are included
  • No additional charges upon delivery
  • Hassle-free door-to-door shipping

In special cases where DDP is not selected:

  • Customs duties and taxes may be charged by your local authorities
  • These costs are the responsibility of the customer

IV. Do you ship internationally?

Yes, ChanHonTech ships globally.

We have strong logistics experience delivering to:

  • Vietnam
  • Indonesia
  • United States
  • Europe
  • Other regions worldwide

We work with reliable international couriers and freight forwarders to ensure safe and efficient delivery.

V. Can I track my order?

Yes. Once your order is shipped:

  • A tracking number will be provided
  • You can monitor shipment status in real time

VI. What if my order is delayed?

Delays may occur due to:

  • Complex production requirements
  • Customs inspections
  • Weather or logistics disruptions

If any delay happens, our team will proactively notify you and provide updated timelines.

VII. How is shipping cost calculated?

Shipping cost is based on:

  • Package size (volumetric weight)
  • Actual weight
  • Destination country
  • Shipping method (air or sea)

For large or lightweight parts, shipping is usually calculated by volume weight, which may increase the cost.

VIII. Do you provide local support in Southeast Asia?

Yes. ChanHonTech has local teams in:

  • Vietnam
  • Indonesia

We provide:

  • Local technical support
  • Faster communication
  • Regional delivery coordination

IX. What happens if there is damage during shipping?

We ensure secure packaging for all parts. However, if damage occurs:

  • Contact us within 24 hours after delivery
  • Provide photos of the package and parts

We will arrange:

  • Reproduction, or
  • Compensation based on the situation

If you have any questions about delivery or need a custom shipping solution, feel free to contact us anytime.